Common issues
No visitors are showing up
No visitors are showing up
Check that your pixel is installed on the correct domain, is verified, and is not paused.
The pixel is unverified
The pixel is unverified
Confirm the pixel was installed on the site you configured and that the domain matches the intended setup.
The data looks noisy
The data looks noisy
Review exclusions, visitor suppression rules, and whether you are mixing multiple sites into one pixel.
A webhook is inactive
A webhook is inactive
Check recent deliveries, success rate, endpoint availability, and whether the webhook was auto-disabled after failures.
An integration is not useful yet
An integration is not useful yet
Start with a narrower segment or saved view so only high-signal visitors reach the destination.
The API key stopped working
The API key stopped working
Confirm the current key is active and has not been regenerated. If it was rotated, update every script and downstream system that uses it.
Before escalating
- Confirm the correct pixel is active
- Confirm the right domain is being tracked
- Review filters and segments
- Check suppression rules
- Verify webhook or integration status